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FAQ's

Yes! We proudly serve clients "Beyond" our home markets, including Houston and surrounding areas. A flat travel fee applies for events outside our core service areas to cover mileage and time.

What's included in setup and breakdown time?

Every package includes full setup and breakdown, with our team arriving well ahead of your event start time to ensure everything is ready before your first guest arrives.

How do guests receive their photos?

Guests can instantly receive their photos via QR code, text message, or social sharing right from the booth. No waiting, no hassle.

What is your cancellation policy?

Simple submit an inquiry through our website and we'll send over a custom proposal. A 30% deposit is required to secure your date.

Cancellations must be made at least 30 days prior to your event date. Cancellations made within 30 days of the event are non-refundable. We recommend reaching out as soon as possible if your plans change so we can do our best to accommodate you.

How do I reserve my date?

Simple submit an inquiry through our website and we'll send over a custom proposal. A 30% deposit is required to secure your date.

Do you have a gallery of backdrops I can choose from?

Absolutely, our backdrop gallery showcases the full range of options available for your event, from timeless neutrals to bold, statement-making designs. Browse the collection and let us know which one speaks to you.

Can I request a specific template style?

Absolutely your template is fully custom designed around your event. Share your colors, theme, and vision via your questionnaire and we'll bring it to life before your event day.

Do You Carry Insurance?

Keepsakes

Yes! Youtopia Events & Rentals carries full general liability insurance with coverage up to $1 million. A Certificate of Insurance (COI) can be provided to your venue or event organizer upon request.

Can Youtopia Set Up Outdoors?

Yes, as long as the setup is fully covered and there is a 0% chance of rain at the time of the event. This protects our equipment and ensures a safe, seamless experience.

Want To See What Our Clients Are Saying?

We're proud of the experiences we've created check out our reviews to see what clients have to say about working with Youtopia.

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HAVE MORE QUESTIONS?

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CONTACT US

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